Terms and Conditions
User Agreement
Following is a summary of the terms and conditions that apply to all purchases made from AUM Infotech. Detailed Terms & Conditions and Usage Policy are available online - click here and AUM Infotech has an extensive service level agreement available online - click here.
1. Orders & Delivery:
All orders placed through this website are subject to confirmation and acceptance by AUM Infotech. Generally, orders will be provisioned and fulfilled within one business day or if received out of business hours then the next business day.
AUM Infotech may vary prices in the event of price changes or mistakes made by suppliers on reasonable prior notice to you. AUM Infotech may refuse any order for any product at its sole discretion if it believes that the order contravenes AUM Infotech’s Acceptable Usage Policy or might be a fraudulent order.
2. Termination, Renewals, Returns & Refunds
Unless otherwise specified in an agreed Work Order, your agreement for hosted online shop services (only Free, Small, Medium and Large shops) are contracted on a month to month or annual basis based on your billing selection. If you wish to terminate your contract after the initial month (for monthly billing) or year (for annual billing), you should give us written notice at least 30 days in advance and one full billing month plus any outstanding invoices will be payable prior to termination. Any payments made prior to cancellation will not be refunded.
For agreements entered into prior to 1 July 2019 or for any other shop package types (including Resellerate VAR packages, Flex and Enterprise shops or older shop packages), your agreement for hosted online shop services is for a minimum period of 12 months. If you wish to terminate your contract after the first 12 months you should give us written notice at least 30 days in advance and one full billing month plus any outstanding invoices will be payable prior to termination. Under these agreements, a Cooling Off period of 30 days applies from the date the billing commences. Any payments made prior to cancellation will not be refunded.
Hosting and/or dedicated servers or virtual private servers with AUM Infotech are for a minimum period of 12 months, or the term that is stipulated and agreed at the time the service was provided. If it is not terminated for an acceptable reason agreed to by AUM Infotech Management then it automatically renews for a further 3 month period on each anniversary of you agreeing to its terms (i.e. the date you made your application).
Refunds are not available for SSL Certificates, Domain or email packages.
For dedicated hosting, ePages Enterprise licensing, professional services and virtual private servers (VPS) the terms of the Work Order agreed shall apply. If not otherwise stated in the Work Order, all AUM Infotech agreements for the hosting and rental of an ePages store run for a period of 12 months and will automatically renew for a further 12 months on each anniversary, unless specifically agreed in writing and signed by both parties. Any cancellations must be made in writing 60 days prior to the end of the contract, and any outstanding fees for the remains of the contract must be paid in full within 14 days of the cancellation date.
For dedicated ePages software licences, the terms of the applicable end user licence agreement will apply.
Any refunds that are required and agreed will be processed only to the same method used to make the order. This includes the same credit card number/account if the payment was by credit card. In the event that the card is lost, stolen or cancelled AUM Infotech may require a confirmation from the card provider or issuing bank for any change.
3. Prices, Payment & Credit Card Information:
For each order, you must pay:
the applicable price for the relevant services confirmed by AUM Infotech which may include a deposit related to the provision of Professional Services; and
the delivery and handling fee specified on the web site at that time if required; and
any applicable taxes such as Goods and Services Tax in Australia.
Your order and credit card details are safe and secure. All personal and credit card information provided to AUM Infotech is encoded using the latest encryption protocol, as required under our PCI DSS compliance certification, we only accept payments using the methods stated in the orders & payment section of this web site.
Payment must be cleared before the services are dispatched unless you have approved credit facilities with AUM Infotech.
AUM Infotech maintains a Privacy Policy that defines what we will do with your personal information.
AUM Infotech has the right to suspend any product, online store package, hosting service, virtual private server or software licence if the agreed monthly payments are not made on the payment date and within the payment terms.
4. Products and Services
Access to the online store will be delivered via email as soon as possible and at most on the next business day. SSL Certificates will be installed as soon as the certificate is approved by the certificate vendor. Virtual Private Servers, professional services and other software licences will be commissioned based on the Work Order that was signed with you and the project timeline.
5. Your Account
You agree to take responsibility for the safekeeping of your user name and password. You are liable if your user name or password is used by an unauthorised person. You agree to release and indemnify AUM Infotech in connection with any use (whether authorised or unauthorised) of your user name or password. AUM Infotech may suspend or cancel your account at any time without prior notice.
6. Images and specifications
Images that are displayed on the AUM Infotech websites are for informational and marketing purposes and do not represent the actual contents of a product or service. Please refer to the detail product description and the Additional Product Information for specifications. The features and functions of individual products may be changed or updated from time to time. AUM Infotech will endeavour to notify each customer of changes or additions to features and services.
7. Privacy
AUM Infotech will comply with AUM Infotech's Privacy Policy. AUM Infotech will not reveal your personal information to external organizations except for the purposes of fulfilling your order.
8. Liability
Any liability of AUM Infotech in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of AUM Infotech be limited to:
in relation to goods, the replacement of the goods or the supply of equivalent goods; and
in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
9. Changes To Terms
Each order is governed by the terms and conditions as shown on this website. AUM Infotech may add to, delete or otherwise change these terms and conditions without notice. It is your responsibility to read and understand these terms and conditions. Please read the detailed Terms and Conditions pdf.
10. Applicable Law
All purchases, and these terms and conditions, are subject to the laws of New South Wales, Australia.
11. Bandwidth Utilisation - Hosted Cloud Packages
Every hosted store package that is available from AUM Infotech Stores Plus comes with an unlimited capacity bandwidth allocation. This means that we do not limit the amount of traffic (visitors) that can access your store by the package type. We do however set a review limit to ensure that your store does not get affected by crawlers, bots or DDOS attacks. These can also cause an impact on the other users of the system and other stores. You will be notified if the bandwidth usage of the store exceeds 50GB in any month and we will limit access if it exceeds 60GB. It is unusual for even large online stores to use the bandwidth of that magnitude and so we use that as one indicator to help us protect your stores and other stores in the system.
Bandwidth allocations for Virtual Private Servers (VPS) and dedicated servers will vary by package and you will find the information available in the package descriptions and service level agreement or work order.
12. Use of latest security measures
There are many potential threats to your online business. Many of these threats are caused by hackers and malicious software.
AUM Infotech employs a range of security methods to stop information being stolen or changed in your website. There is physical security in our data center and there are also systems and software that make your websites secure.
Systems and software must be regularly updated to keep ahead of the hacker and malware they use.
To protect your business and personal information AUM Infotech must remove older security systems from our servers and install the latest version just like you should update anti-virus software on your own business and personal computers.
Keeping current with the latest security measures may have an impact on visitors accessing your website if they do not use a computer and web browser that is up to date with the security patches and software releases recommended by suppliers like Microsoft and Apple.
AUM Infotech will, at a minimum, support the security protocol called Transport Layer Security Version 1.2 (TLS 1.2). You can read more information about this at our Frequently Asked Question - Security Update.
15. DDOS, terrorism and acts of God
AUM Infotech makes every effort to protect the software and services offered to our customers. However AUM Infotech will not take any legal responsibility for events which are out of its control including malicious DDOS attacks, terrorism or acts of God.
In order to help prevent these sorts of events, AUM Infotech have the right to ban any external system from accessing customer websites if we believe that those systems may be impacting security, performance or accessibility.
16. Free stores from AUM Infotech
All AUM Infotech stores including Free and Trial stores are subject to AUM Infotech's standard terms and conditions, including limitations on use and abuse of our services.
Free stores are designed for use in Australia and New Zealand merchants only. While they may work in other jurisdictions you will be responsible for setting up tax settings, shipping methods and payment gateways, AUM Infotech will not be responsible for making those technical changes for you.
Where a Free store has not to be made live using our "Go Live" process within 1 months or has not been accessed for more than 6 months via the store's merchant back office, AUM Infotech reserves the right to close and delete the store with no notice.